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Booking Terms and Conditions

 

A. Multi-day tours


Bookings


Bookings of our multi-tours need to be made minimum 2 weeks before departure to secure your spot.

A booking is confirmed only on receipt of deposit. Payment methods include direct deposit or credit card.

 

A 50% deposit required at the time of booking, unless other specific amount specified on the trip profile page. The balance (50%) can be paid on commencement of the tour - unless otherwise specified on the trip profile page.

 

Cancellations


The following schedule illustrates how much we will charge you in the event of a cancellation relative to how much notice you give us.

- If cancelled 2 weeks or more before departure: full refund of deposit.
- If cancelled more than 1 week but less than 2 weeks before departure: 75% of deposit cancellation fee (25% refund)
- If cancelled less than 1 week before departure: 100 % of deposit cancellation fee (no refund)

B. Overnight tours


Bookings


A deposit of 50% deposit 48 hours before departure is required to secure a departure on our overnight tours and weekend getaways. A booking is confirmed only on receipt of deposit. Payment methods include direct deposit or credit card. The balance (50%) can be paid on commencement of the tour - unless otherwise specified on the trip profile page.

Cancellations

- If cancelled 48 hour s or more before departure: full refund of deposit.
- If cancelled more than 24 hours but less than 48 hours before departure: 75% of deposit cancellation fee (25% refund)
- If cancelled less than 24 hours before departure: 100 % of deposit cancellation fee (no refund)

C. Day trips


Bookings


A deposit of 50% deposit 24 hours before departure is required to arrange a departure of our day-tours. A booking is confirmed only on receipt of deposit. Payment methods include direct deposit or credit card. The balance (50%) can be paid on commencement of the tour - unless otherwise specified on the trip profile page.

Cancellations

- If cancelled 24 hours or more before departure: full refund of deposit.
- If cancelled more than 12 hours but less than 24 hours before departure: 75% of deposit cancellation fee (25% refund)
- If cancelled less than 12 hours before departure: 100 % of deposit cancellation fee (no refund)

Refund procedure


There are no refunds for tours cancelled due to misrepresentation of physical abilities and/or existing or previous health conditions. If any client fails or refuses to answer specific questions put forward in the participants form, Dingotours maintains the right to refuse service without refund. Among questions that must be answered accurately are those referring to physical health, experience on a bike or kayak, and former  accidents. Examples of failures to disclose that certainly mean cancellation without refund.

There will also be no refund if you simply change your mind after having booked the tour (see above for our cancellation schedule), realise you can’t afford the tour or• were responsible for causing your tour to terminate.

You are however entitled to a full refund if the tour you booked Is substantially and essentially different as the description provided by our website.

Other information


Dingo Tours shall not be held liable for any damage, expense or inconvenience caused my late arrival of public transport, change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions. Adventures for Singles acts solely as the agent for securing accommodation and transport where applicable and shall not be held liable in the event of any person or company to render transportation, accommodation or other service.
We strongly recommend customers taking part in one of our tours have full insurance covering any injury they might suffer, including evacuation costs and medical treatment.

 
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